I installed TurboTax Deluxe Windows from the CD and completed my initial federal return for 2019. I have been checking for updates and the Wisconsin state download which appears to not be available. Today, Jan. 6, 2020 I checked updates again and received federal form downloads. When I attempted to open my federal return, TurboTax opened in an obsolete 2018 AMT form with an error code: 25300. I no longer have access to my federal return or the Wisconsin state download which apparently is still not available. The Windows troubleshooting aid offered by Intuit is not helpful as it pertains to initial installation and PC setup. As a retired IT professional, my PC is completely up to date with W10, drivers, and security software. This problem is due to an Intuit TurboTax update that now prevents the program from loading and operating properly to allow access to my initial federal return entry. Will Intuit be providing a TurboTax update that will resolve this problem and restore access to my 2019 federal return and when will the Wisconsin state download be available? This is the first time experiencing issues with TurboTax after many years of use. Please respond with the plan and timing of corrective action to repair this Intuit initiated issue.
I have a similar problem. The latest update causes Error 25300. I have rebooted, uninstalled, reinstalled and followed all TT fixes. The same error occurs on the reinstalled TT. I had no problems before the update. When will you have a fix?
I'm having the same problem. Rebooting & reinstalling do not help. In addition, if I try to start a new return, the program crashes. Hope you do something soon.
@jackintx wrote:
I'm having the same problem. Rebooting & reinstalling do not help. In addition, if I try to start a new return, the program crashes. Hope you do something soon.
See this TurboTax support FAQ for the error - https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-25300/01/25731
If you are unable to resolve the problem using the information from the support FAQ then contact TurboTax support for assistance.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
I have the same problem. Tried to open my 2019 return on 09 Jan 2020; program went into update mode. After a long, long wait, my return opened to an obscure page, in 'form view'. Any further action on my part resulted in Error 25300.
I've deleted/re-downloaded program. Same result.
What's up?
I too am having the same problem with error code 25300. Program installed and was working correctly a couple of days ago. Tried to open the program both yesterday and today and am now getting the 25300 error code. Deleted and reinstalled the program both from a disc and on-line but still having the same problem. I went to the on line help section with TT and followed their recommendations and it still has the same error. Program comes up wanting to install the updates but never does.
After update received this error code. Not able to use step by step.
@tnporter1234 wrote:
After update received this error code. Not able to use step by step.
See this TurboTax support FAQ for the error - https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-25300/01/25731
If you are unable to resolve the problem using the information from the support FAQ then contact TurboTax support for assistance.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
I got it working now. I ran it as Administrator, and using Windows 8 Compatibility mode.
Intuit Tech Support worked me through the issue. Even though I was running under administrator, we had to allow these rights specifically to Turbo Tax to get the installer working. Even though Turbo Tax was running okay, its installer would not run under W10 without specific rights. I now have it running with all updates and my state download. Tech Support indicated they would notify Intuit to update their support page as it currently pertains more to an installation problem when it is more of a W10 access issue.
I got up early this morning to work on my taxes, opened TurboTax which immediately wanted to update. Had the update going while I sipped my coffee, finally finished and opened - except it opened to forms with the outdated AMT and will NOT move beyond that point. I restarted TurboTax, same thing. I closed TurboTax, rebooted my system, then TurboTax and same thing. So now I am wide awake at 4:30 in the morning and can't do my taxes and my estimated taxes are due next week. TurboTax has really blown it this time. I have been a mostly happy user for more years than I can remember. Guess how much response I am getting this morning?
Exactly!
TurboTax support is open from 5am to 9pm Pacific time, Monday thru Friday
Contact TurboTax support for this problem
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
I finally got TT to work by uninstalling it and reinstalling it as an administrator. It then loaded the update and ran properly.
Caution to those that have been working on their returns. I was completely done with my federal return and was waiting for the state to be available when I started having issues. I got this error code this morning and used the fix of running as administrator in windows 8. The updates worked. However, all the data in my tax file is gone. I am a long time user and have never had that happen. I'll look for a backup copy later, but this year's experience has been frustrating, painful and unlike any other.
If you saved the return the last time you had it open then the data file is not gone it is just hiding ... WIN 10 has a habit of putting things in the trash ... do a system wide search for anything ending in .tax
Previous version restored data. Thank goodness for that......
Data file was there... data in the file was gone. I get it this should not happen. Previous version was OK, Just another frustration over his year's update issues.
Same problem. Installed 2019 TurboTax earlier this week. Updated today and now was asked to register again. Then I got error 25300 and program switched forms. So I uninstalled TT and and didn't ask to active but I still got error 25300. Did the uninstall. reinstall, auto-update dance again and same problem. I am on Windows 10. What's up?
@Taffeys wrote:
Same problem. Installed 2019 TurboTax earlier this week. Updated today and now was asked to register again. Then I got error 25300 and program switched forms. So I uninstalled TT and and didn't ask to active but I still got error 25300. Did the uninstall. reinstall, auto-update dance again and same problem. I am on Windows 10. What's up?
Contact TurboTax support for this problem
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
I was able to correct the problem myself. The issue had nothing to do with my system or operating system. I have also stopped auto-updates. I will update as needed and again right before I file. After using TurboTax for over 20 years this is probably the last time. There is no excuse for such poor software execution.
after installing updates today, got error code25300. could not continue my return. your system displayed alternative minimum tax form. How can your update error be corrected?
@rasahler wrote:
after installing updates today, got error code25300. could not continue my return. your system displayed alternative minimum tax form. How can your update error be corrected?
Try a manual update and see if that fixes this problem - https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/01/26041
Window 10. Ihave installed 2019 TT Premier twice. When I update I get an error message 25300. TT goes to forms from 2018.
Contact TurboTax support for this problem
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/