☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted May 16, 2025 8:50:56 AM

TurboTax Desktop Software Re-Activation after Computer Hardware Replacement

I have a copy of the TurboTax installed and activated on my computer. However recently my computer had a hardware issue and had it repaired. Now when I start the TurboTax, it asks me to activate the software. But when I tried to activate it, it says that the license code has already been activated in 5 computers. One of these 5 computers is my computer. Is there a way to resolve this issue? Thanks!

0 2 324
2 Replies
Level 15
May 16, 2025 8:56:17 AM

You will have to contact TurboTax support for assistance with this problem. 


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Level 15
May 16, 2025 8:58:51 AM

no guarantees since it seems you gave the CD to others to use on their computer. this is a violation of the licensing agreement. "The TurboTax user license allows one user to install copies of TurboTax on up to five computers that the user owns."

your only option is to contact support 

 

5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

800-446-8848