I bought it from costco. Installed using download link and during installation it asked for activation key, provided it and started using it. Imported previous year return and entered ALL my this years data. Fully done over a period of few days. I always put my system into 'sleep' mode and when I bring it up all my information would be there in Turbotax as well as other apps. (This is on Windows 10). Today when I brought up the system it installed an update and started it. Now when I bring up Turbotax it acted as if this is the first time I am bringing it up and asked me for activation and my email id, registration...etc. **bleep** but none of my tax data is there. It's a clean slate and shows as if I have not used it before. Terrible....Intuit. You won't even save the information in a temp location?....EXTREMELY POOR SOFTWARE. Anyone know any way of getting the information back. Already too close to the filing deadline....heck totally sucks.
Please see this FAQ for guidance on finding your tax return from your computer drive.
Ditto here - then I read the "Expert" reply - are you kidding me?!! In all other programs and applications I use, you can select a "Save and Exit" button then when you log back into the program, there is some link, button, ICON, that is obvious and takes you to a "Return Last" or some verbiage where you left off. I freaked out over that too - My wife found it after pecking around while I dialed the 800 #.
Bad on TurboCraps for not keeping up with a best practice.