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Level 2
posted Mar 2, 2025 10:57:43 AM

TurboTax 2024 update failure

I get an update failure every time I open TurboTax Premier 2024.

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5 Replies
Expert Alumni
Mar 5, 2025 11:09:32 AM

You may need to do a manual update. 

 

What is a manual update?

Level 2
Mar 15, 2025 1:28:52 PM

it's happening again today.  long wait for green bar to start. estimate download time increases. after nominal 4 or 5 minutes, fails altogether. what's happening??

Expert Alumni
Mar 15, 2025 1:33:28 PM

Try turning off all anti-virus software when updating.  This could be blocking proper transmission of the updates. 

 

Here's How to Turn Off Anti-Virus Programs

 

@InNewJersey 

Level 2
Mar 15, 2025 1:53:59 PM

there must be a better solution, especially in this internet environment. turning off anti-virus is too dangerous. remember, updates worked this season until today so maybe it is a TurboTax issue.

Expert Alumni
Mar 16, 2025 7:08:53 PM

Have you tried doing the manual update?  This worked for me yesterday when I had an issue updating the software.  @InNewJersey 

 

Please follow the directions in this TurboTax Help Article: Manually Update TurboTax for Windows Software