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Level 1
posted Dec 11, 2024 12:12:50 PM

Turbotax 2024 Desktop installation

After installing Turbotax 2024 on my Windows 10 desktop, why do I receive the message:

 

"We recommend restarting your system to prevent possible application errors.  Would you like to restart now?

 

This problem persists after installing the latest update available for the 2024 version.

1 12 7170
12 Replies
Level 1
Dec 14, 2024 1:56:16 PM

Had the same error message (could be generic error code though)

Looked at windows event viewer.

Under Windows Logs/Application, the error code pointed to MSVCP1.40.dll which is part of the Visual C++ package.
Downloaded the latest Visual C++ package from
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022
Choose appropriate option (Repair in my case) when executing downloaded executable.

TurboTax works now.....

-T

Level 1
Dec 14, 2024 3:07:24 PM

Thank you.  I'm having the same problem with TurboTax 2024.  I hope your solution works for me as well.

Level 1
Dec 14, 2024 3:08:26 PM

Thanks!!!

I figured out the issue as well....In my case, I have TT 2019 - 2023 installed on my desktop.  I went into each of these programs and installed the latest update available for that tax year.  After which, I installed the latest update available for TT 2024 and opened the current version, TT2024.  That seemed to do the trick.  I'm assuming that the latest version of C++ was installed during one of the above updates....

 

thanks for sharing with us!

Level 1
Dec 14, 2024 3:15:39 PM

FYI.....this is the URL for manually updating your TT 2021 - 2024 product: Bookmark it in your browser if needed.

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/manually-update-turbotax-windows-software-basic/L3Wf9OPaf_US_en_US?uid=m4osn2g1

Level 1
Dec 14, 2024 4:24:29 PM

I just wanted to confirm that installing the latest version of Visual C++ distributable x64 *does* fix this problem.  I wasted my time reinstalling TurboTax 2024 before I found this thread.

Level 1
Jan 5, 2025 4:07:23 AM

This worked for me.   The download of TurboTax Premier to my PC (Dell Laptop about 7 years old) would fail without any reason code or details.  I went to the page suggested above (link below) and installed the X64 version under the section called: Latest Microsoft visual C++ Redistributable version.  Just click the file named: https://aka.ms/vs/17/release/vc_redist.x64.exe to install.  You will get a pop-up window and install.  After this install the download of TurboTax Premier worked.

 

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022

 

 

New Member
Jan 13, 2025 4:18:18 PM

I need to download and install turbotax 2024 on my desktop. Intuit has already charged me $120 for that in November.  i used to receive the software on a CD but now i dont know how and where to go to download the software

Employee Tax Expert
Jan 14, 2025 6:56:25 AM
New Member
Mar 10, 2025 3:19:54 PM

I purchased Turbo Tax Deluxe Federal/State and I am unable to reach the website of InstallTurboTax.com.  Any Suggestions or do I need to return product.

Level 15
Mar 10, 2025 3:23:11 PM

@arnett1886 If you have the license code go to this TurboTax website to download the software you purchased - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

New Member
Mar 10, 2025 3:51:21 PM

I have done that several times!!!!!!  Nothing opens

Level 15
Mar 10, 2025 3:58:02 PM


@arnett1886 wrote:

I have done that several times!!!!!!  Nothing opens


Clear cache and cookies on your web browser.

See this TurboTax support FAQ for clearing cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/L8EEqjh3R_US_en_US?uid=m83nvr6u

 

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