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Level 3
posted Oct 11, 2024 11:02:31 AM

TurboTax 2023 - Desktop version - How to regain functioning search tool???????

I noticed that in my TurboTax desktop the "search" button doesn't actually search and provide search results (including the "jump to" links) like in the past.  It is completely useless now. It reroutes to something Intuit calls their "digital assistant" which apparently is supposed to be a chat bot, but has never been helpful.

How can I regain a functioning search button?

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1 Replies
Level 15
Oct 11, 2024 11:18:11 AM

Using the desktop editions, click on the File menu at the top left of the desktop program screen.

Click on Signed in as (your UserID)

Click on Sign Out

And on the next screen, click on Sign Out

 

Click on Search

On the pop-up window asking you to Sign onto your account, close the window by clicking the X in the upper right of the window

This will remove the AI assistant and you will be able to Search normally.