@PiranianAG See this TurboTax support FAQ for the problem - https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00/26611
I have iMac running Catalina and I cannot load TurboTax 2019. It says that Malicious code cannot be checked.
@garlandjett wrote:
I have iMac running Catalina and I cannot load TurboTax 2019. It says that Malicious code cannot be checked.
See this Apple article: https://support.apple.com/en-us/HT202491
In System Preferences under Security & Privacy you must allow the program to work!
Go to System Preferences, Security & Privacy and under General permit the program to work!
Unable to download 2019 Basic for MAC. At one point Intuit told me I haven't completed my 2018 return (not true).
@Jimbo1 wrote:
Unable to download 2019 Basic for MAC. At one point Intuit told me I haven't completed my 2018 return (not true).
Did you purchase the TurboTax Basic edition for tax year 2019 from this website - https://turbotax.intuit.com/personal-taxes/cd-download/
If so, what exactly happens when you try to download the software from your download account here - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts
I have been on hold for over 2 hours so I went on line and sent a message which came back with a different 800 #. When I dialed this I got transferred to the earlier number and I am on hold once again. When I was sent my download for 2019. The download for MAC is 2017. This can't be correct. How do I get the correct download. This is sooo frustrating.
@melrose2 wrote:
I have been on hold for over 2 hours so I went on line and sent a message which came back with a different 800 #. When I dialed this I got transferred to the earlier number and I am on hold once again. When I was sent my download for 2019. The download for MAC is 2017. This can't be correct. How do I get the correct download. This is sooo frustrating.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
I purchased turbo tax download for Mac but it didn't get downloaded. How do I get it to download ?
@chrcwr7071 wrote:
I purchased turbo tax download for Mac but it didn't get downloaded. How do I get it to download ?
Sign onto your download account - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts
Mac OS Catalina defaults to download from Apple Stores only. I switched to download from everyplace and I downloaded Turbo 2019 correctly. Thanks
Running Catalina 10.15.13. Turbotax Delux downloaded fine. It actually worked for one day. In fact, I complete my taxes but just didn't file.
Since then, it will not open. App icon bounces, the "verifying" splash screen flashes for an instant, then nothing. I have uninstalled completely (indluding files under 'preferences' 'cache' 'saved application state' and so on. Reinstalled with my purchased link. Reinstalled with a link sent no charge from Intuit. Tried running in safe mode. Nothing has worked.
I cannot use the online version of TT because of my tax situation. Will it help to downgrade from Catalina to whatever we had before?
If you continue to have problems please contact Technical Support using this form:
@FlemingMom , please click here for instructions to troubleshoot the "malicious software" error.
I have and they are saying there is nothing they can do to help?