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Level 2
posted Jun 23, 2020 4:04:49 PM

Turbotax 2019 (mac) keeps crashing upon loading

I spent many hours entering and double-checking the information entered into Turbotax 2019 (mac, premier version).  The program crashed.  I tried to re-open the saved return and it just says "Oh dear.  TurboTax ran into a problem and has to shut down."   The error message couldn't be any more specific.  Is there any way to fix this other than starting over?

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1 Replies
Level 15
Jun 23, 2020 4:27:23 PM

Did you purchase  a download from TurboTax?     If so, I would delete everything and download a fresh copy as the download or support file might have gotten corrupted.

 

If you installed it then remove the files as explained in the article.

https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

 

If there was a state then the state must also be reinstalled.