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New Member
posted Apr 13, 2025 6:56:37 AM

turbo updates not working on windows 11

0 3 306
3 Replies
Expert Alumni
Apr 13, 2025 7:22:25 AM

Please try the following steps

  1. Log out of Turbo Tax.
  2. Clear your cache and cookies
  3. Delete Cache & Cookies
  4. Close Turbo Tax 
  5. Shut down the computer
  6. Re-start your computer
  7. Re-open the browser and log back into Turbo Tax.
    • You can also try a different browser as well,

If none of the above steps resolve the issue, 

 

Please contact the TurboTax Support Phone Number

 

New Member
Apr 16, 2025 10:36:46 AM

What does the browser have to do with the actual Turbo Tax software?

Level 15
Apr 16, 2025 10:49:14 AM

@mdube2 

 

Some Windows updates were issued last week.

IF partially installed, they are known to block TTX updates.

Check again for your Windows updates and reboot even if there are none remaining to be installed.

 

Still no go??

Download and install the "Manual Update"  (takes time, so go wash some dishes for awhile once you start it).   

 

Manually Update TurboTax for Windows Software