@ Baseballbill
wrote:I bought Turbo Tax at Costco and it downloaded, however it will not boot up. I have sent several messages about the issue with no response.!!!!!!!!!!! My email address is [email address removed]
Are you using the PC or Mac version of the desktop software?
Minimum system requirements:
What does "will not boot up" mean? Does that mean you can't launch the downloaded installation file to even install the program, or does it mean you installed the software, but when you try to launch TurboTax, it won't launch the program? You should describe the problem in full and where the roadblock occurs.
"I have sent several messages about this issue but no response"
TurboTax Support only uses messaging on their authentic Facebook and Twitter pages. And they don't use email for Support. And for your privacy and security, please don't post any personal information such as your email address, etc. in this public Internet forum. No telling who might try to scam you.
I'm on Windows 10. This is how mine went.
1/3/25 Bought Home&Business from Costco online. So I don’t know how it works if you buy the card in the store. 20 min later got email with License Code and download link. Clicked on Download link. It took me directly to Turbo Tax to download. Had to pick my product then select Win or Mac. Program downloaded.
Had to go to my Downloads folder. Clicked on downloaded .exe file. It started but stopped saying I needed Microsoft Visual C++ with an install button. I clicked on it and it installed the MS Visual C ++. Then it continued to install Turbo Tax.
Checked on the License Agreement. Clicked on Install. Minute later it was done and launched.
Sign in to Intuit Account, had to get email code to enter.
Got License Code screen. Went and copied 16 digit code from email and pasted it into code box.
Got into program.
First thing I did was check for updates. Then I always go up to Online-Updater Preferences and check Ask me before getting updates.