Contact Support. There should be a simple resolution to your issue.
See this for saving as a PDF using the online editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=l9okc9up
See this for saving a PDF using the desktop editions for Windows - https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-return-pdf-turbotax-software-windows/L4kA94zHo_US_en_US?uid=l9okdw53
See this for saving a PDF using the desktop editions for a Mac - https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-return-pdf-turbotax-software-mac/L5Vsj7kQf_US_en_US?uid=l9okeqef
See this for saving a PDF using the mobile app - https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-return-pdf-mobile-app/L93Fp7eC6_US_en_US?uid=l9okfjol