turbo tax desktop

I entered my license code and it's telling me PC not supported even though I purchased for windows home and biz $130 for the year 2024. Order number: [removed]
Order date: Dec 12, 2025

please advise. also I am pretty sure i logged in with my quickbooks login instead of my normal turbo tax login when I made the purchase, not sure if that matters. My normal turbo tax login is wmsgeorge with email [email address removed] but I login to quickbooks for my business with [email address removed]

i deleted the last digits of the license code for this screenshot

Screenshot 2025-12-12 085116.png

Screenshot 2025-12-12 085216.png

2725

Level 15

Dec 12, 2025 7:01:27 AM

Where asked which operating system you use, did you select PC/Windows?

New Member

Dec 12, 2025 7:02:56 AM

I am unable to. If you see that second image in the message, it shows that it's grayed out and it says "Not Supported." for windows.

Level 15

Dec 12, 2025 7:51:18 AM

You will have to contact TurboTax support for assistance with this problem.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

New Member

Dec 27, 2025 2:46:55 PM

I am having the same exact issue, did you ever figure out how to download it??

Level 15

Dec 27, 2025 8:12:27 PM

have you logged into your Turbotax account and gone to the products and billing section? It should be there. if not contact support

Why sign in to the Community?

turbo tax desktop