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Level 2
posted Jan 21, 2021 10:24:19 AM

Turbo Tax Desktop Not Responding

I just tried to open the desktop version of TurboTax 2020 on my 2020 MacBook Pro and it will not open.  The icon bounces for a while then stops.  After several minutes, it says there are no updates.  Then it just sits there unresponsive.  I have to force-close it.  I used this earlier this year.  It worked fine.  I tried deleting the app, downloading and reinstalling it, but that made no difference.  This is the small business version of TT.

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1 Replies
Expert Alumni
Jan 21, 2021 2:10:13 PM

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please visit the Contact Us page and select your product to get you to the right person.