Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted Nov 10, 2023 6:31:00 AM

turbo tax crashing......

This question was for Turbo Tax, I ask that you TT please respond.

HAS THE ISSUES WITH CRASHING OF TT PROGRAM ON MAC, WHICH WAS HAPPENING IN 2022 BEEN RESOLVED?

Thanks for your anticapted answer.....

0 7 318
1 Best answer
Level 15
Nov 10, 2023 8:15:16 AM

And even if you do decide to try desktop again.

 

Do Not buy and install it until mid-late January.

 

Anyone buying it now is more likely to encounter massive problems with it....by mid January, the most glaring software problems have been fixed  (Though not all forms will be ready until sometime in Feb).  Don't even buy the installation software until mid-January.

7 Replies
Level 15
Nov 10, 2023 6:46:30 AM

You need to contact Support.

 

How do I contact TurboTax? (intuit.com)

Level 2
Nov 10, 2023 7:13:02 AM

I contacted support and spent a couple hours on the phone with them and still was unable to resolve the issues I had with my TT program crashing.  I had to complete my tax return online for 2022 year.  I JUST NEED TO KNOW IF THOSE ISSUES WITH THE PROGRAM CRASHING WAS FIXED FOR THE 2023 PROGRAMS?  

 

Level 15
Nov 10, 2023 7:19:18 AM

Since the issue you were having with the 2022 Mac desktop edition was not systemic, I doubt you will get an answer to your concern either here on this forum or from TurboTax support.

 

Go to this TurboTax website for the Mac minimum system requirements for the tax year 2023 desktop CD/Download editions - https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements

Level 15
Nov 10, 2023 8:15:16 AM

And even if you do decide to try desktop again.

 

Do Not buy and install it until mid-late January.

 

Anyone buying it now is more likely to encounter massive problems with it....by mid January, the most glaring software problems have been fixed  (Though not all forms will be ready until sometime in Feb).  Don't even buy the installation software until mid-January.

Level 3
Feb 17, 2024 6:39:59 AM

TT Mac has started crashing on me after the latest update. About 10 crashes in the last 2 days. Was fine since Black Friday when I downloaded it.

Level 15
Feb 17, 2024 6:48:10 AM

@mollinmark 

Call Customer Support and get it reported:

They claim to be open for weekend call-in now.

 

What is the TurboTax phone number? (intuit.com)

Expert Alumni
Feb 19, 2024 10:06:26 AM

TurboTax has a lot of resources available to help Mac users with their product.  If you're still having issues with the program crashing then click on this link and walk through some of the troubleshooting tips for TurboTax Mac users.

 

@mollinmark