Hello, I started filling my taxes on the TurboTax app on my phone. I attempted to continue it on my laptop and nothing connected over as far as amounts for my tax returns or for me paying $85.00 so it could be filed! So now when I go back to my phone app it won't let me finish, due to it stating I didn't pay yet even though I paid directly from my card. And on my computer screen it won't let me finish because it states I'm not entitled to a refund.
Were you in the same account? You might have been in a different account by mistake.
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
Account recovery
https://myturbotax.intuit.com/account-recovery/
https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password
Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.
https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have
https://ttlc.intuit.com/questions/1901535
https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac
https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows
Are you trying to purchase the software to download or having trouble with a download? You can purchase and download one of the TurboTax products from the link below or contact support for assistance.