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Not applicable
posted Aug 22, 2019 11:04:03 AM

Turbo App

I am unable to sign up for Turbo, it keeps asking for my 9 digit social security number. I enter that and check the box then it just reloads the page and asks for it again, even though my social security number is still filled in.  I don't know what I am doing wrong.  

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4 Replies
Level 15
Aug 22, 2019 11:12:53 AM

Try clearing cache and cookies on your web browser.  

Clearing cache - https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/01/26135

Clearing cookies - https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/01/25978

If the problem persists try changing your web browser.

Not applicable
Aug 22, 2019 11:22:44 AM

Thanks for the suggestions, unfortunately the issue persists.  It's been this way for months now.  

Level 15
Aug 22, 2019 11:26:14 AM

There is currently no official support on this board for Turbo. You might try Facebook or Twitter where Turbo has a presence (links below).

 

https://www.facebook.com/IntuitTurbo/?ref=br_rs

 

https://twitter.com/intuitturbo

New Member
Jan 31, 2020 5:24:39 PM

I am having the same issue, did you ever find a solution?