I am using Turbo Tax for Business 2017...the CD version. I'm on Windows10 (up-to-date). I have used TT for my business for many years.
I am unable to save my file. When I select SAVE (or SAVE-AS) and then accept the default name that TT-B suggests, I get an error message saying "File not found. Check the file name and try again." Even if I change the filename to something simple ("TaxReturn"), I get the same error. TT-B seems to be looking for a file rather than trying to create a new one.
My program is up-to-date. I have tried saving to various locations with the same results. I have tried different file names. I have rebooted several times. I've tried running with no other programs running.
I'm dead-in-the-water!
Thanks for assistance.
-bs
https://ttlc.intuit.com/questions
You might try asking in this other TurboTax message board, its got many more volunteers helping in there, someone may have seen this issue before.
The problem is caused by a new security feature in the latest (and future) updates to Windows 10 called Controlled Folder Access. The feature is intended to protect against ransomware and other threats. To distinguish the difference between legitimate programs and malware, the user is required to provide a list of exceptions. In the absence of an exception, access will be blocked.
The solution is to either make TurboTax an allowed program or to turn the feature off completely.
Settings can be found in Windows 10 at: StartMenu, Settings, WindowsSecurity, VirusAndThreatProtection, VirusAndThreatProtectionSettings, ManageControlledFolderAccess
Problem solved.
-bs
Just a thought.....Which folder does it show its trying to save to? Could it be looking for a flash drive or storage device, rather than the harddrive to save to?
Nope. It's my standard hard drive. I'm able to choose different folders. It won't save in any folder.
-bs
Do you have an anti virus or Windows Defender running in the background maybe?
https://ttlc.intuit.com/questions
You might try asking in this other TurboTax message board, its got many more volunteers helping in there, someone may have seen this issue before.
Yes, defender is running....but the problem exists even when it's disabled.
The problem is caused by a new security feature in the latest (and future) updates to Windows 10 called Controlled Folder Access. The feature is intended to protect against ransomware and other threats. To distinguish the difference between legitimate programs and malware, the user is required to provide a list of exceptions. In the absence of an exception, access will be blocked.
The solution is to either make TurboTax an allowed program or to turn the feature off completely.
Settings can be found in Windows 10 at: StartMenu, Settings, WindowsSecurity, VirusAndThreatProtection, VirusAndThreatProtectionSettings, ManageControlledFolderAccess
Problem solved.
-bs
I'm having the same problem with TT Deluxe 2017 running Windows 10 and Defender. I have an option to allow an app through Controlled folder access, but what do I add? I am not finding a .exe extension in the TurboTax/Deluxe 2017 folder. Any suggestions?
Spent three hours on my return, and I can't save it.
I found your so-called solution concerning "controlled folder access" in Windows 10, and implemented it … AND STILL CAN"T SAVE MY WORK.
Did you find a solution to the problem as I have the same thing. I want to submit my return and I cannot save my final version of the file.
Having the same problem with Turbo Tax Delux on Mac..File won't save-says to check file permissions and I have both read and write..still won't transmit e-file and I am not sure any work was saved...
Looks like this may be my last year for Turbo Tax. Test before you release....
Did you resolve this? I'm having the same issue on my Mac. It says to check the "Get Info" in the finder which I did and the file is not locked. Permissions indicate thatI can read and write. But still won't go through.
I have the same problem with Turbo Tax. I have spend days and days trying to save my file or sometimes getting it to open or print my file. A coupe of things partially worked. I can open and work on my file by creating another user on the Mac such as "test". This allowed me to access the file in TT and make corrections. When I tried to save it said I don't have permission and my file was locked. A screen poped up saying "save anyway" that did save it. That does work when you get to e-file however. What worked for me was to save the file to the Desktop and then use that file to e-file. It was a laborious and time consuming process that should never happen. TT has not been able to resolve this for me. 😫
It appears this issue is still around in 2020 after years of updates!!!! What?!
I have having the same issue with 2020 Home and Business right now. Very buggy install. Had to reboot and try a second time.
Now after doing all my work (5 hours roughly, I seem unable to save my work or e-Files?
ARGHHHHH!
See this TurboTax FAQ for help with troubleshooting TurboTax for Windows. If you need further assistance, contact customer support here.
I can help you if you have a Mac. I just resolved the problem. I believe it is similar in Windows, but I don't have the steps for you to share. It is a file access problem. Make sure you have the latest updates to your Turbot Tax. Close Turbo Tax application completely.
1. Go to your System Preferences on your Mac.
2. Click on Security & Privacy.
3. Cursor down on the left within the popup window to the option, Full Disk Access.
4. On the bottom left of that popup window, click the lock to make changes.
5. If TurboTax 2020 is not listed in the list to the right in the pop up window, you can add it by clicking on the +
sign, otherwise check the TurboTax 2020 box to allow access to your disk drive.
6. Click the lock to prevent further changes in the bottom left popup window.
7. Exit out and try opening your return and saving it within TurboTax.
Hope this helps. It did for me.
Thanks. I saw another post about the App Security issue with win10. I temporarily stopped the app write blocking long enough to save PDFs and save the tax file when done and complete.
This is the only program I have ever installed and used that has had this issue with not being able to write in directories owned by current user? This is a bug and simply needs to be fixed. I was using a desktop version - Home and Business local install. Thanks for the suggestions.
I agree. It is a bug. I have never had this problem before either.
I am experiencing the problem for the first time. I cant believe that Intuit hasnt tested this with the latest versions of Windows 10. Hoestly, this is a major problem.
I tried to save it to the DOWNLOADS folder on Windows 10, and Volla - it worked. Why I have no idea. I was working out of an old directory where the previous years taxes were.
So this is a chicken and egg type of problem where Windows 10 (a Microsoft product) decides that its not going to let TurboTax (an Intuit company) open an write to a new file, for *security* reasons, but TT/Intuit never tested this before?
Forgot to add: after *saving* the xxxx.tax2020 for the very first time to the Downloads, I could easily use Windows Explorer to copy it over to the Tax folder ( for the first time ) where I intended to store it (and Where Turbo Tax defaulted to ) . However any subsequent attempt to overwrite it had an error.
That tells me the problem is the the permissions for the Folder, I think one of the previous people mentioned a new Windows 10 Folder security option.
In the meantime, the workaround seems to be to save it to the Downloads folder and copy it into your working directory when you are finished updating.
BUG - not a feature, but in this case the blamee is Intuit, who didnt test this out and make sure you can save it.
JBarr, thanks for the correct answer, it worked. Knowing that exiting the program to enable would mean losing everything I'd entered, I took screenshots of those pages beforehand, and it minimized the pain. Hopefully next year I'll remember to enable the program before starting the return.