I just posted a similar issue i think. Does turbotax ask you something like: Turbotax 2022 whats to use your confidential information stored in "some keychain name" in your keychain? This error happens whenever i try to save the file (cursor over the file options).
I have the same problem/issue. Did Intuit ever respond to your question and tell you how to resolve it?
The keychain situation is a MAC security feature so contact MAC and ask them how to turn it off or work it.
@Critter-3 @Anonymous_ There have been several similar posts about this issue so I have brought it to the attention of the moderators, who will look into it.
No they did not. When I installed turbotax22 for some reason my system automatically associated the new tax file to a system keychain associated with turbotax21. I could not find a way to remove that keychain, since all "file" options were disabled do to the security of the keychain. I even tried to uninstall 2022 completely - removing all plists, binaries, etc. When i reinstalled it was in the condition. The only way around it for me as to open mac keychain, find that entry and add turbotax 2022 to that keychain. btw my system passwords did not work on that keychain entry.
I had the same problem, found this on another post about it. It worked!
The following steps (which were recommended by someone else in another post) seem to have solved this issue for me: (a) Restart the computer; (b) Start Turbotax and, when it asks for a keychain password, enter your computer screensaver or login password and click "always allow". Good luck.
mindiw: Clearing out and reinstalling will not help. This is a serious TT 2022 design flaw.
Critter-s: This is not a macOS problem.
xmasbaby0: Thanks. Much!
(Today support had no information on this bug. Together we devised a work-around. But this is a serious flaw that will drive away new users. Not something that Intuit should want to go away with nothing but a work-around.)
At least one user reporting this wrote that they have never used the Keychain app.
And no TurboTax user should ever be asked to do that.
The product should work as installed.
This is a testing failure.
Thanks again, xmasbaby0, for calling in the community troops.
@joaquinoakland I never said to clear out and reinstall. Restart computer and go back into TT. Enter your computer password and click Always Allow. This gets rid of the dialog box and allows access to the File drop down menu.
I agree, this is a design flaw that needs to be fixed. A work around is not acceptable, but if you don’t want to wait for a fix that’s your option for now.
Hopefully @xmasbaby0 will get some results on a fix.
@Anonymous, of course, that's right, you did not say that. (And your message was right above mine!) I got two messages mixed up, yours and one on another of the several threads. Apology.
I don't doubt that your solution will work. I had not tried Always allow. That's simply a security habit of mine. It's interesting that Allow fails and redisplays the box, but Always Allow works.
(I had managed to get past the error by dealing directly with Keychain Access. Lost my data, but the data I reentered was stored in a new file and that new file is saveable and reopenable.)
This worked for me as well...Shut everything down. Restarted my Mac. After opening up Turbo Tax, I would add that I had to click on "File" and then the annoying popup box appears. And just like you said, I entered my password, clicked "Always Allow" and it's gone! I can now access the 15-20 options listed under "File." Thanks.
Every time I go to the file tab on my TurboTax it asks me to enter my keychain password. I enter my password and it doesn't accept it. I have to always deny but then I do not have access to the File tab and cannot save as a PDF or other elements in file. Please provide a fix. I have used TurboTax on my Mac for many years and never encountered this issue. Online it sounds like this is a common problem for many Mac users.
I ended up (after saving all passwords on paper) reset keychain. I then had to login to all my sites and reenter login and password. A very poor way to get it to work. TT needed to fix the problem.
It worked when I put in my computer password and hit always allow. So simple yet unless you know to hit "always allow".
The following steps seem to have solved this issue for me: (a) Restart the computer; (b) Start Turbotax and, when it asks for a keychain password, enter your computer screensaver or login password and click "always allow".
I do not use the Keychain to manage passwords, so I have no active keychain info to give TurboTax. I'm trying to get to the File menu in Turbotax so that I can Save, Open, etc tax files, but when I hit Deny to provide access to my Keychain, the dialog box goes away but the File menu never pops up. This is a ShowStopper - I cannot use TurboTax if this is the case.
This bug is not related to use of Keychain Access by you. The Intuit software has used your keychain.
The easiest way around this bug is:
1) provoke the keychain pop-up, for example by attempting to save the file,
2) enter your login and screensaver password
3) click Always allow (NOT clicking the highlighted Always; NOT pressing Return or Enter)
I'm having the same problem with TT 2022 and the suggested solution didn't work. Nothing seems to get rid of the dialog box. And I can't open the Intuit item in the keychain which ordinarily allows one to access the password. No help whatsoever from Intuit. Darn poor software!
Start TT 2022. When the file is open:
Menu>File
The message pops up
Enter your MacOS password (called "system", "login", or "screensaver" password)
DO NOT press Enter
Click the Always allow button
NOT the Allow button
Learn the name of a member of the Intuit Board of Directors.
Write a polite letter explaining that management is damaging the brandname that brings in the revenues and the profits of the shareholders.