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posted May 16, 2020 10:54:36 AM

TT 2019 crashes constantly after recent update Windows7

I just updated my turbotax 2019 and now it crashed during data entry randomly
at the user information screen. I skipped the area of the crash and started to enter my federal infomation
and it crashes again.. Ive uninstalled / reinstalled.. rebooted no luck

Just keeps crashing , it was fine before the update

0 1 413
1 Replies
Level 3
May 16, 2020 11:11:38 AM

something to try. no guarantee.   uninstall.  reboot.  disable antivirus and firewall.   reinstall using the option to run as administrator.   enter the activation code.  (hopefully you have not used it 5 times because this can block the installation)   re-enable AV and firewall.    If not you'll need to contact TT technical support.