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New Member
posted Apr 8, 2025 8:31:16 AM

Trying to load 2023 software in 2025

hello, I purchased a download from Amazon and when I attempt to install it I get the message, App has failed to start because its side by side configuration is incorrect. Please see the spp event log or use the command-line sxstrace.exe tool for more detail. Can you give any guidance? As an aside, I do not have a CD for 2023, I really wish you still made those available. Thanks in advance. 

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2 Replies
Expert Alumni
Apr 9, 2025 10:41:21 AM

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

New Member
Apr 11, 2025 10:08:37 AM

I called Customer Service, they referred me to Tech, Monica. Monica was extremely helpful, she sent me a link to update my system, she walked me thru everything.  Thanks Monica.