Trouble with downloading

Level 15

Nov 11, 2019 2:33:33 PM

What type of error are you receiving?

Can you download the installation file from your download account - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

Are you using a Windows or Mac computer?

Level 15

Nov 11, 2019 2:36:03 PM

Does your computer meet the system requirements?

Here are the system requirements to install Turbo Tax for Windows…..

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-windows-software/00/26175

Here are the system requirements to install Turbo Tax for MAC…..

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

Level 1

Nov 11, 2019 3:11:56 PM

It says View Download, I click that. Then gives me a Windows Download button, I click that. Then I click Run. The error message is …..error deleting run registry key for deletion

Level 1

Nov 11, 2019 3:17:04 PM

windows

Level 15

Nov 11, 2019 4:33:25 PM

@Drfleener wrote:

It says View Download, I click that. Then gives me a Windows Download button, I click that. Then I click Run. The error message is …..error deleting run registry key for deletion

See this TurboTax support FAQ for downloading and installing the download - https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turbotax-com/00/26075

New Member

Nov 19, 2019 7:28:04 AM

My username contains the symbol @ and the computer will not accept that!

New Member

Nov 19, 2019 7:28:49 AM

It will not accept my username!

New Member

Nov 19, 2019 7:29:25 AM

I am using Mac

New Member

Nov 19, 2019 7:30:12 AM

I am using Mac on my i-Pad

Level 15

Nov 19, 2019 7:34:02 AM

You can not download the Desktop program to an iPad or device. You can only install it on a full Windows or Mac computer. Scroll way up to see links for the system requirements.