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New Member
posted Jan 9, 2020 4:58:57 PM

trouble entering license code

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0 Best answer
24 Replies
Level 15
Jan 9, 2020 5:01:37 PM
New Member
Jan 17, 2020 11:42:51 AM

I have not been prompted to enter my license code.

New Member
Jan 17, 2020 11:45:41 AM

I have not been prompted to enter license code.

Level 15
Jan 17, 2020 11:47:49 AM


@EKE wrote:

I have not been prompted to enter license code.


See this TurboTax support FAQ for entering the license code for the TurboTax 2019 software you have installed on your personal computer - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

New Member
Jan 21, 2020 4:09:45 PM

I have not been prompted to enter my license code.

New Member
Jan 22, 2020 10:45:21 AM

[product key removed]

New Member
Jan 24, 2020 6:19:04 AM

license code not accepted  error code 607 

New Member
Feb 12, 2020 3:37:33 PM

I purchased a turbotax CD, but my new computer doesn't take a cd.  How do I start my return on line, using the license code on my purchased cd?

Level 15
Feb 12, 2020 3:39:56 PM
New Member
Mar 1, 2020 2:37:11 PM

I have a mac  and have  established an account but I don't know how or where to enter the license code

Intuit Alumni
Mar 2, 2020 9:10:07 AM

When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.  Refer to the following TurboTax FAQ for step-by-step installation instructions:  How do I install the TurboTax software for Mac? - Community

 

If you first need assistance with downloading your software, go here:  How do I download the software I purchased at Turb ...

Employee Tax Expert
Jun 18, 2020 4:54:25 PM

Do you have a question? 

 

Please comment with your specific question so we can assist you.

 

Thank you!

New Member
Jan 28, 2021 11:04:16 AM

Have download turbotax; but can't enter the license code to activate it. What do I need to do?

Intuit Alumni
Jan 28, 2021 11:27:47 AM

@SykesC123 When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation. If you're having issues getting to that step refer to the Help Article for the operating system you're using:  How do I install the TurboTax software for Windows? or How do I install the TurboTax software for Mac?

 

Level 1
Feb 6, 2021 10:35:17 AM

This does NOT work.  The problem is that the Activation window comes up (eventually), but does not allow us to enter the license code.  

By the way, your support is very frustrating!  I have been trying for 2 days to get Turbo Tax to work.  

Intuit Alumni
Feb 6, 2021 11:24:11 AM

If the FAQ link TurboTax 2019 and TurboTax 2020 requests license activation at every launch is not helping with the issue you are having, I would suggest using the link provided below to reach out to TurboTax customer service for support:

 

What is the TurboTax phone number?

Level 1
Feb 27, 2021 3:28:48 PM

I can enter my turbo tax license code 

Level 1
Feb 27, 2021 3:40:14 PM

I can't enter my turbo tax code.  What do I need to do?

Intuit Alumni
Feb 28, 2021 10:42:32 AM

What specifically are you having trouble with?

 

Please see Activating TurboTax CD/Download software for assistance with inputting your license code. If your code is not working, please see this FAQ: My code doesn't work

If you continue to have issues please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

@Ed2021

New Member
Mar 6, 2021 8:29:18 PM

TT window won't let me key in the license key!

 

The pointer or mouse cannot be moved or/and placed into the License code box to enter the key!

 

I re-installed it, removed the product, re-installed it, checked Windows 10 updates, etc.  more than 5 times and is is still acting the same.  TT wanted to run updates, and then entering license key to activate it!

 

This is the latest Windows 10 with i7 CPU and 16G HP PC. New from the last Christmas.

Level 15
Mar 7, 2021 5:10:08 AM


@jpl77 wrote:

TT window won't let me key in the license key!

 

The pointer or mouse cannot be moved or/and placed into the License code box to enter the key!

 

I re-installed it, removed the product, re-installed it, checked Windows 10 updates, etc.  more than 5 times and is is still acting the same.  TT wanted to run updates, and then entering license key to activate it!

 

This is the latest Windows 10 with i7 CPU and 16G HP PC. New from the last Christmas.


Another user posted this fix.  See if it works for you -

 

  • change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. 

    REMEMBER your initial resolution setting

    !
  • launch TT and the activation screen should launch.  copy / paste in your activation code. you should get the 'all set' green check mark
  • change your resolution back to what is was originally. 

Level 1
Mar 18, 2021 2:05:02 PM

COULD NOT AGREE MORE. Very frustrating HOWEVER I found that if I leave the mouse pointer in the window for the license code and “blindly” and carefully type the license code (it doesn’t show the typing) then select the button on bottom right (activate , I believe) it does work. I did not find ANY of the TurboTax help to be any assistance 

Returning Member
Mar 26, 2021 1:19:12 PM

The screen code is blank after installation. 

How can I enter the code when the box is blank?

Returning Member
Mar 26, 2021 1:56:54 PM

How did you see the boxes?

The activation box for me is blank. no lines or whatsoever...