What happens? My Code doesn't work
https://ttlc.intuit.com/community/tax-topics/help/my-code-doesn-t-work/01/871966
@EKE wrote:
I have not been prompted to enter license code.
See this TurboTax support FAQ for entering the license code for the TurboTax 2019 software you have installed on your personal computer - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973
I purchased a turbotax CD, but my new computer doesn't take a cd. How do I start my return on line, using the license code on my purchased cd?
How to install Turbo Tax if you don't have a CD drive
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/01/26450
I have a mac and have established an account but I don't know how or where to enter the license code
When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation. Refer to the following TurboTax FAQ for step-by-step installation instructions: How do I install the TurboTax software for Mac? - Community
If you first need assistance with downloading your software, go here: How do I download the software I purchased at Turb ...
Do you have a question?
Please comment with your specific question so we can assist you.
Thank you!
Have download turbotax; but can't enter the license code to activate it. What do I need to do?
@SykesC123 When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation. If you're having issues getting to that step refer to the Help Article for the operating system you're using: How do I install the TurboTax software for Windows? or How do I install the TurboTax software for Mac?
This does NOT work. The problem is that the Activation window comes up (eventually), but does not allow us to enter the license code.
By the way, your support is very frustrating! I have been trying for 2 days to get Turbo Tax to work.
If the FAQ link TurboTax 2019 and TurboTax 2020 requests license activation at every launch is not helping with the issue you are having, I would suggest using the link provided below to reach out to TurboTax customer service for support:
What specifically are you having trouble with?
Please see Activating TurboTax CD/Download software for assistance with inputting your license code. If your code is not working, please see this FAQ: My code doesn't work
If you continue to have issues please see the link below to contact one of our TurboTax representatives:
TT window won't let me key in the license key!
The pointer or mouse cannot be moved or/and placed into the License code box to enter the key!
I re-installed it, removed the product, re-installed it, checked Windows 10 updates, etc. more than 5 times and is is still acting the same. TT wanted to run updates, and then entering license key to activate it!
This is the latest Windows 10 with i7 CPU and 16G HP PC. New from the last Christmas.
@jpl77 wrote:
TT window won't let me key in the license key!
The pointer or mouse cannot be moved or/and placed into the License code box to enter the key!
I re-installed it, removed the product, re-installed it, checked Windows 10 updates, etc. more than 5 times and is is still acting the same. TT wanted to run updates, and then entering license key to activate it!
This is the latest Windows 10 with i7 CPU and 16G HP PC. New from the last Christmas.
Another user posted this fix. See if it works for you -
REMEMBER your initial resolution setting
!COULD NOT AGREE MORE. Very frustrating HOWEVER I found that if I leave the mouse pointer in the window for the license code and “blindly” and carefully type the license code (it doesn’t show the typing) then select the button on bottom right (activate , I believe) it does work. I did not find ANY of the TurboTax help to be any assistance
The screen code is blank after installation.
How can I enter the code when the box is blank?