Client since 2008. This year when I try to log in Intuit says they have no account with my email or phone. I created another account and tried to activate my 2024 software but Intuit says that the activation code belongs to 'another account'. Now I can't use the software at all. How can I reconcile my current account with my old one that Intuit says doesn't exist? I may have to call Intuit because I can't find any help online. Dan Viau
How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx
It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/
Following up. I did call support and they confirmed that there was an account linked to my previous purchases (since 1998) but that it was marked inactive because of an unknown 'security' issue. They suggested I contact security by email which I did on January 12. I asked them to reactivate my previous account and delete the new one I created with the same email. No answer from them yet. I'll post updates here if there are any...