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Level 3
posted Mar 16, 2020 4:19:01 PM

There was an error with validating your license code, please try again. Error code: 630

Need help -- I've re-installed turbotax, restarted, done windows updates, got another key from the 2nd support person Ive spoken to. 

Your support cannot resolve this issue. I need to file my taxes. Your FAQ and "Contact us" recommendation are not resolving the issues.

Makes me re-think turbotax entirely after 10+ years.

1 6 3296
6 Replies
Level 1
Mar 17, 2020 10:07:22 AM

I have had the exact same issue, and still no resolution from Intuit support.  Soon to lose a 15 year customer

Level 2
Apr 10, 2020 3:14:19 PM

I documented what worked for me here: https://ttlc.intuit.com/community/taxes/discussion/re-i-keep-getting-an-error-code-that-my-turbo-tax-has-been-activiated-5-times-already-i-only-have-it/01/1439044/highlight/true#M521841

New Member
Jun 1, 2020 1:56:55 PM

I am shocked, your solution worked perfectly KirEvse, thank you so much.

I spent an entire day trying to troubleshoot this issue. About two hours on the phone with customer support. Why didn't they know about this?

New Member
Feb 5, 2021 10:43:56 AM

Support asked me if any USB drives were connected.  I removed the only drive connected and 2020 Turbo Tax immediately loaded and never asked again for the license code.  Try removing any thumb drives and if that doesn't work, remove any other USB connections except for keyboard and mouse.

Returning Member
Mar 11, 2021 11:58:32 AM

I am having he same issue.  Support is no help.  Will lose this loyal customer after 12 years.

New Member
Sep 25, 2023 7:07:10 PM

Thanks, Jack from 2021!.  Pulling the USB connection to my external backup did the trick.  Solved error code 630.  The screen went from the License Code page to the Start page.  Although it could not find my tax files (two returns finished and one in progress when my other computer crashed), I was able to click on the file itself (for my tax return) and it came up in TurboTax. 

 

Will see if starting TT while USB is disconnected will allow it to search and find my other records, or if I have to open the other files from the file manager

 

TurboTax / Intuit was absolutely NO HELP whatsoever.  Not even an effort.  AI's didn't have a clue, meaning they were programmed by people w/o a clue.  AI thought I was asking about a driver's license.  AI tried to send me to the help line that already told me I couldn't have help.  Said it was because I hadn't paid for Help when I bought the tax program. 

 

TurboTax refused to give me a refund as it was more than 60 days after I bought.  They treated it as if I just didn't like the program.  Not as, "The Program Won't Accept My License Code!".  They also did not offer to help me ... reset the code or something.

 

Next year will likely see me with a different tax software.