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New Member
posted Feb 18, 2026 4:23:02 PM

The payment screen keeps repeating same screen .

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1 Replies
Employee Tax Expert
Feb 18, 2026 6:18:35 PM

You can try clearing your cache and cookies.

 

Clear your cache

 

Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

 

However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Google Chrome

Mozilla Firefox

Microsoft Edge

 

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

 

Clear your Cookies

 

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

 

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

Microsoft Edge

Mozilla Firefox

Google Chrome

Safari

Safari for iOS (mobile devices)

 

TurboTax FAQ: How to clear your cache.

 

TurboTax FAQ: How do I delete cookies?