It is a wide spread problem numerous people have posted, I have been trying for 2 weeks with hours wasted on the phone with support, they run around the circle with what they think will solve the problem and nothing they suggest works. I have manually update 4 times , reinstalled 4 times with no help whatsoever. Turbotax is unwilling to admit the software is flawed and they have no idea how to fix it, support for this program is totally unacceptable.