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New Member
posted Feb 17, 2024 11:53:53 AM

support

Turbo Tax advertises professional tax help. WRONG. I had a tough time finding how to do a review and I'm still trying to "talk" to someone. I went to what they call a live chat, but when I type in my question, it just defaults to stock answers, which usually are not helpful, as was the case for me. If I can't get some help, I may cancel payment through my bank, not sure yet. One thing is for sure, Turbo Tax isn't what it used to be. I have been a customer for years, off and on, but I will NOT be a customer in the future. Your program is ambiguous at best and pathetic at worst. Very disappointed.

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2 Replies
Level 15
Feb 17, 2024 11:58:42 AM
Expert Alumni
Feb 20, 2024 7:24:24 AM

Here is the phone number for TurboTax Support: TurboTax Support

Our phone support is very busy this time of year, so be patient and prepared to wait.