stuck

Trying to do my taxes and I keep getting an error message that says

Hmm, looks like we've hit a snag. We recommend you revisit the last topic you were working on to make sure all of your info's correct.

680

Employee Tax Expert

Feb 5, 2026 9:48:46 AM

We are aware that some customers are experiencing issues when trying to file but are looped back instead of being able to proceed and file.

We are currently investigating this issue.

We will notify our customers once the program is updated.

Level 3

Feb 6, 2026 5:13:32 PM

Getting it on my desktop. I'm not trying to file. I'm trying to update estimated taxes. Dead in the water. What am I supposed to do??

Employee Tax Expert

Feb 10, 2026 7:02:15 PM

The 'hit a snag' message generally indicates a connectivity issue. Try closing the program, clear Cache and Cookies, disable anti-virus programs, run as Administrator to resolve this.

@eeterrific

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stuck

Hmm, looks like we've hit a snag. We recommend you revisit the last topic you were working on to make sure all of your info's correct.