I'm stuck in a loop after entering my direct deposit info. I cannot finish my taxes.
I have tried going through review process on Federal, State, and final review. I have tried using a different browser. This has been going on for over a week. I have already paid so I can't even back out of this now.
Offer a fix that works please. Thank you.
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I cleared all cookies and tried again, as well as loading up AN ENTIRELY NEW BROWSER to attempt to start with a clean slate. All resulted in repeating the same situation, no progress.
Some TurboTax customers are experiencing an issue in the Final Review section when selecting the pay with a refund option. The customer is looped back to Final Review.
We’re currently working to resolve this issue. If you’d like to receive progress updates, sign up below.
Sign In To Receive Notifications of Updates
I ran through my return from start to finish, after restarting my computer. Still stuck on this step.
I am not "paying with a refund", so I should not be subject to this bug. I wish I selected that option as I could just leave this frustrating situation and use another provider. But I have already paid for this service and now want to see it through. Please provide a working solution.
Yes, some customers are experiencing trouble with looping in the File section. Please follow this link to get additional troubleshooting suggestions.
Having same issue. Tried clearing cookies and cache on 2 browsers (Chrome, Edge), and even mobile app all with same loop happening. Developer needs to bug trace this.
Are you getting a message that says oops, we hit a snag? What is the error message you are receiving?
You need to sign out of TurboTax on ALL devices, clear cache and cookies, and try again.
Can you confirm if this solves your issue for me?
If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.
There is no error message. It just sends me back to the same page immediately.
"Just two more steps and we'll file your returns", I click on "Continue" on Step 2.
I fill out all banking information.
I finish all pages.
Then get back to the original page, except "Step 2: Your refund info" remains uncompleted.
REPEAT
This was an issue toward the end of February, but has been corrected. Did you follow all the steps I listed?
If you are using the desktop software, try doing a manual update. Manually Update TurboTax for Windows Software
Mine is doing this right now too. Very frustrating. So close and yet so far. Has this been fixed yet?
As a work around, some people have gone into the TurboTax App, filled in their direct deposit information and was able to complete.
No good.
I downloaded the App and tried to file again. The bank info was pre-loaded on the series of pages of step 2.
When completed, the exact same looping issue occurred.
This problem is still occurring. Your link to signup to get updates is broken.
Cynthiad66
Cynthia Dozier
Re: Stuck in loop on step 2 to file
Some TurboTax Online customers may experience a looping behavior during final review or after entering their driver’s license or other ID info in the File section of their return. Some customers may also get the error message "Hmm, looks like we hit a slight snag in this section" in these areas.
We’re currently working to resolve this issue.
For a potential fix, we recommend going back through the three review sections one at a time:
Note: If your TurboTax navigation looks different from what’s described here, learn more.
If the looping behavior continues after following these steps, we recommend filing an extension for your federal and state returns and paying any taxes due before the filing deadline (April 15, 2024). This will help you avoid any late fees or penalties in the event this issue isn't resolved by the deadline.
What is the best way for TT users to get updates on the progress of the fix? Other than just attempting to resubmit over & over?
So this is happening when trying to enter your direct deposit information? Try selecting the option for multiple accounts and just enter the full refund amount under one account.
Let me know if this solves your issue.
That didn’t work.
That didn’t work. I also tried using 2 actual accounts with split funds. Then tried a savings vs checking account. None of those moved me on to Step 3. Just stays on Step 2.
The only thing I have left to suggest is to call TurboTax Customer service. Here is a link: Turbo Tax Customer Service
no. it goes through all pages within step 2 but wont show step 2 as complete and wont proceed to step 3
did that... 3 times. they're pretty much helpless. this needs TT development team to engage ASAP and simply trace the bug!