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Returning Member
posted Apr 18, 2020 4:12:37 PM

Stimulus

IRS deposited my stimulus to my 2018 turbo card instead of my 2019 card. I no longer have the 2018 nor can I access my 2018 account. Acct from check my payment IRS site matches my 2018 1040 return showing turbo acct and routing. I can't get ahold of anyone from Turbo Tax. 

0 3 1347
3 Replies
New Member
Apr 18, 2020 4:39:15 PM

I have the same problem don’t have card or account info and haven’t had any answer from customer service

New Member
Apr 27, 2020 5:04:14 PM

Im also having this same problem. Anyone figure it out yet? 

Expert Alumni
May 6, 2020 8:24:43 AM

  • I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

 

  • I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

 

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.   

 

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/