Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Apr 16, 2020 11:11:29 AM

Stimulus check issue

Went to irs.gov, try to track my stimulus check and according to them they sent it on April 15th 2020 to the account that is registered to my TurboTax card but once I open the app my money is not there what should I do?

0 4 844
4 Replies
Expert Alumni
Apr 16, 2020 11:37:10 AM

What app are you checking?  The stimulus payment won't show up on any TurboTax apps as nothing goes through TurboTax.  If your direct deposit information was a debit card, see below.  If the funds were returned to the IRS, they will reissue the funds either by using updated banking information or by check to your address on file.   You can update your banking information here.  

 

We have not yet received confirmation from the IRS on whether they will be putting stimulus payments on prepaid debit cards. However, we have noticed that the IRS has started depositing stimulus payments on some prepaid debit cards for taxpayers that chose to receive their refund through that method in tax year 2019 or 2018. If you received your refund on a prepaid debit card in tax year 2019 or 2018, here is what you need to know:

  • I have access to my debit card: If you have access to your debit card (most people), there is nothing more you need to do. If the IRS deposits a stimulus payment onto your prepaid debit card, you will be able to immediately use the stimulus funds upon deposit.
  • I don’t have access to my debit card: If you received a notification that you will be receiving your stimulus payment from the IRS on your prepaid debit card and no longer have access to it, we will have information coming shortly. We encourage you to visit this site, where we are continually updating with the latest information and guidance. We know everyone is anxious to get their stimulus money and we are committed to helping our customers get access to their stimulus payment as fast as possible.

 

How will the stimulus package impact me?

 

IRS - Economic Impact Payments Information

Returning Member
Apr 16, 2020 1:03:50 PM

 

That's my turbo tax card account that's the last 4. I have turbo tax card app from the app store. Still have no money. But according to the picture above it saying that it did send it..

Expert Alumni
Apr 16, 2020 1:15:22 PM

It may take a day or two for your Stimulus Payment to show up on your Debit Card.

  • If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here:   TurboTax Debit Card Login

 

 

 

 

 

 

New Member
May 2, 2020 6:26:00 AM

@ThomasC1337  Hey iust wondering if you deposit ever came and how long after April 15? I am currently going through the same situation where I have a date of the deposit but no money.