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New Member
posted Jan 22, 2020 5:30:17 PM

Step by Step unavailable

I just updated turbotax and it will only let me use it in forms mode.  Step-by-step is unavailable.  Any idea what is creating the problem?  If so, how do you fix it?

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2 Replies
Level 15
Jan 22, 2020 5:55:12 PM

When you continue a return does it start in Forms Mode and then you cannot switch out of it (using the icon at the top right side of the screen)?

 

Also, if you start a new return (as a test return), do you see the same behavior? 

 

You might have to contact Support (link below) during regular business hours if this behavior continues.

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Expert Alumni
Jan 22, 2020 5:57:37 PM

Can you exit out of Forms mode?