Click state
Continue on Lets work on your state return
State shows up under your state returns
Click start
Lets download and install your sates pops up.
Click ok
Need to save return dialog box
Click Ok
Saving return popup
Getting your state popup
Your software is up to date popup
I click on start and process repeats.
Whats the issue?
Windows 10
Try running the Windows Fix-It tool, as described here
You run the tool, select "Installation Problem", then find the TurboTax 2019 wcaiper, or it might have your state name instead of CA. Then try download again. If that doesn't work, you have to call turbotax 8004intuit, and ask them to add a manual state download to your account. You could also try with the turbotax support facebook account -- this is a really common problem (there are dozens of such threads in the community forums with identical problem) so maybe facebook support people are now authorized to add a standalone download. Otherwise, the phone support people can do it. I suggest you enter your callback number, so they call you back rather than waiting on the phone.