SSA-1099

I have downloaded Turbo Tax Deluxe and I have gotten to where I am to input my information from my SSA-1099 but when I click on a box a blue bubble pops up and I can't input any information. The blue bubble when I click it gives me an option to paste something which I don't want, and I can't get past this and can't input any dollar amounts. What do I do to get past this issue?

633

Level 15

Jan 25, 2022 9:08:16 AM

i have desktop deluxe and I get no blue bubble. have all updates been installed? if yes contact support so they can diagnose the issue

Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

800-446-8848

Returning Member

Feb 8, 2022 5:36:26 PM

what is the blue bubble?

Expert Alumni

Feb 8, 2022 6:17:56 PM

@jhollandsr70 if you are having the same issue then contact TurboTax support just as @Mike9241 has suggested above.

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SSA-1099