software update

I am having this problem also - can someone from Intuit tell us when they will fix this bug?

I even already paid for state filing and am now stuck.

I am having same issue with newly downloaded fed and state program from today.

Efile requires update but when you go to Update from Online menu the software is up to date.  

I need to update my my program. it states to go to menu and update. I c cannot find menu

Try these instructions:

https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-update-turbotax-if-i-have-the-cd-download-edition/00/873477

I was having the same issue, it was my computer.  I had to shut it off completely, wait 60 seconds then turn it on. Then turbo tax worked just fine.

I spent an hour on the phone with Intuit support on this issue yesterday. In my case the bug is with MA Tax returns. I was able to Transmit Fed Returns successfully but they have an issue with some MA State Tax forms (unless Update loop) - hopefully they will have a fix soon (this MA Patch workaround works for some - but didn't for me: https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/00/1116299
 

I am having the same issue.  I've updated the software several times.  I am not able to file either federal or state return.

The Massachusetts patch (link included in your reply) did not work for me either but I was able just efile the federal return and will file the Mass return when the patch is ready.

I noticed this morning that they updated the Update Patch file yesterday. (new file ends in 1375.msp - old file ended in 1327.msp).  I ran the update and was able to transmit my MA Taxes thereafter!

So if you have't tried the new (1375 version) MA update file yet - you should - you can get it from here: https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/00/1116299

same thing is happening to me... did you get this resolved?

Same thing is happening to me... did you resolve this yet?

I restarted 3 times... still not working

I'm trying to E file a MA state return too.  Did this get resolved for you yet?

Did you try installing the patch released yesterday?  See my post above. 

thanks for your response to my problem, but the problem was my computer.  After I shut it down and restarted the program worked just fine.

Lynn

I am  having the same issue and I restarted my computer, didn't help.  Software update check online shows it is up to date, but when I hit the transmit returns now button, it gives a message that  I need to update my software.  I use Turbotax Premier.  I checked all threads in here, and didn't see any resolution.

@mmsibimon

Please see this Turbo Tax FAQ to troubleshoot. https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-blank-screens-missing-buttons-or-missing-images/00/25724

I have same problem

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