Right before I e-file, I have the option to review my return and print it. I click the button, then it says this may take 2-3 minutes to prepare and after a minute or so, it stops with no option to view or print. Is this a known bug? How can this be fixed? Thank you.
This is probably a web browser issue. Try clearing cache and cookies from your web browser.
See this TurboTax support FAQ for clearing cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/L8EEqjh3R_US_en_US
See this TurboTax support FAQ for clearing cookies - https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US_en_US
If that does not resolve this issue, then consider changing your web browser to one of these that you are not currently using, Google Chrome, Mozilla Firefox, Microsoft Edge
Thank you for your response, but I'm not using a web version of TurboTax. I'm using the desktop version.
Im having the same problem. Im using the Turbotax App on destop
Did you get it fixed yet? If so. Pls share it with me. Thank you
It doesn’t let me save or print. It said it will take 2-3 minutes to prepare then the message disappeared and nothing happens. Im stuck on for a week now.
If you are using a MAC, there has been progress made on resolving this issue. However, the expected release date is not for another 2 weeks.
Please sign up to be notified for updates when this issue is rectified using the following link.