Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 7, 2019 3:04:20 PM

Send the 6 digit code to my phone please.

1 136 39559
1 Best answer
New Member
Jun 7, 2019 3:04:39 PM

If after a reasonable amount of time, you still have not received your 6 digit verification code by email and you have checked your spam folder, please see below alternate methods:

  1. To get your verification code sent as a text, you have to select that option in your account settings. You will need to gain access to the account and then:
    1.) Click My Account
    2.) Account Settings
    3.) Under the Security tab, select Two Step Verification and enter your mobile information and password. 
    To get access to make your changes, you can have the code sent to your email address or select the Confirm your account in another way option.
  2. If none of the above works, then please select "I forgot my password" and then select "I don't know my username." The system will then ask for your name, address and SSN, and it will attempt to verify your identity by asking questions from your credit report that only you are likely to know.

Additional information regarding entering the 6 digit verification code to prevent getting the expired or incorrect code message:

  1. Make sure to leave the window open that asks you for the code. It appears as though if you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close the TurboTax window. To open a new tab you can press Ctrl+T on your keyboard. That way the window with the box to enter the code stays open but you can also access your email inbox in the new one and switch back in forth
  2. Make sure you are using the most recent code and not using a prior one. So if you make another attempt to enter the code make sure you use the most recent one sent to you. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent. 

24 Replies
New Member
Jun 7, 2019 3:04:21 PM

How do I get to my account?

New Member
Jun 7, 2019 3:04:22 PM

can i get code via text?

New Member
Jun 7, 2019 3:04:24 PM

PLEASE SENT 6 DIGIT CODE TO MY PHONE [removed]

New Member
Jun 7, 2019 3:04:25 PM

I WOULD LIKE TO GET MY TAXES DONE 2DAY PLZ I HAVE BEEN WAITING SINCE LAST NITE SO SEND MY 6DIGIT CODE TO MY PHN

New Member
Jun 7, 2019 3:04:26 PM

I WOULD LIKE TO GET MY TAXES DONE 2DAY PLZ I HAVE BEEN WAITING SINCE LAST NITE SO SEND MY 6DIGIT CODE TO MY PHN

New Member
Jun 7, 2019 3:04:28 PM

can i change the email address so that i can complete this?

New Member
Jun 7, 2019 3:04:30 PM

YOU ARE NOT HELPING. NOTHING WORKS.

New Member
Jun 7, 2019 3:04:31 PM

Same problem.....waiting two days to get code and other method doesn't work

New Member
Jun 7, 2019 3:04:32 PM

Very code you send it's working I then started file last week and the code still doesn't work

New Member
Jun 7, 2019 3:04:34 PM

need 6 digit code sent to my phone

New Member
Jun 7, 2019 3:04:35 PM

send my my 6-code to my phone

New Member
Jun 7, 2019 3:04:37 PM

send me my 6-code to my phone

New Member
Jun 7, 2019 3:04:38 PM

can you send my code to my phone

New Member
Jun 7, 2019 3:04:39 PM

If after a reasonable amount of time, you still have not received your 6 digit verification code by email and you have checked your spam folder, please see below alternate methods:

  1. To get your verification code sent as a text, you have to select that option in your account settings. You will need to gain access to the account and then:
    1.) Click My Account
    2.) Account Settings
    3.) Under the Security tab, select Two Step Verification and enter your mobile information and password. 
    To get access to make your changes, you can have the code sent to your email address or select the Confirm your account in another way option.
  2. If none of the above works, then please select "I forgot my password" and then select "I don't know my username." The system will then ask for your name, address and SSN, and it will attempt to verify your identity by asking questions from your credit report that only you are likely to know.

Additional information regarding entering the 6 digit verification code to prevent getting the expired or incorrect code message:

  1. Make sure to leave the window open that asks you for the code. It appears as though if you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close the TurboTax window. To open a new tab you can press Ctrl+T on your keyboard. That way the window with the box to enter the code stays open but you can also access your email inbox in the new one and switch back in forth
  2. Make sure you are using the most recent code and not using a prior one. So if you make another attempt to enter the code make sure you use the most recent one sent to you. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent. 

New Member
Jun 7, 2019 3:04:40 PM

That is NOT how your 6-digit authentication works! Switching to "code sent to text" does not let you avoid having your 6-digit verification code sent via email AFTER you've already logged in and trying  to File. This is a ridiculous flaw in TurboTax verification process - by the time the code arrives 15-20 minutes later (which is 20 minutes of my life wasted), TurboTax logs you off the session, and if you were to go back, the code that you've waited 20 minutes to get has already expired!

New Member
Jun 7, 2019 3:04:42 PM

this is my problem and it wont change it to the phone but hey they got their money so who cares right

New Member
Jun 7, 2019 3:04:44 PM

this is bs send code asap

New Member
Jun 7, 2019 3:04:46 PM

Please send my code by phone [removed]

New Member
Jun 7, 2019 3:04:47 PM

This is bs nun of that stuff works

New Member
Jun 7, 2019 3:04:49 PM

same issue!!!!! PIA

New Member
Jun 20, 2019 3:57:32 AM

123456

New Member
Jun 23, 2019 11:28:36 AM

123456

New Member
Sep 29, 2019 4:46:17 AM

191988

Level 15
Sep 29, 2019 7:46:27 AM

@Lucasdaviona  Why are you trying to enter the code in the user forum?   We cannot get your return filed for you.  You have to enter the code in to the tax return screen that is asking for it.