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Returning Member
posted Apr 12, 2024 11:45:56 AM

resolved

thanks

0 3 2611
3 Replies
Level 15
Apr 12, 2024 11:54:06 AM

See this TurboTax support FAQ for removing Plus - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/remove-plus-benefits-pay/L2I2DlONV_US_en_US?uid=lux10qgm

Returning Member
Apr 12, 2024 11:59:05 AM

cheers

 

Level 15
Apr 12, 2024 12:03:31 PM

@204slim wrote:

Do you have the document for removing plus once you've paid?  I already referenced the document you shared in my earlier post as indicated i paid for plus. 

 

Step 1 required you to pay for plus, but step 3 requires you to consent for plus services and shows you the real terms and conditions.  My issue is I cannot proceed past step 3 of filing without giving consent meaning my taxes cannot be completed.

Since you have already paid for your TurboTax account which includes Plus, you will need to contact TurboTax support for this issue.  Use the key words Billing Issue.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax