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New Member
posted Jun 7, 2019 4:47:19 PM

Reset password not working

I tried to reset my password and it sends me a 6 digit code and then i enter it and it still asks me for my password!  I put in a new one, it doesn't accept it.  Then I request a recovery.  it asked for my "OLD email" and my "NEW email".  They are the same because I don't have a new email.... i just need access to my account! 

So, I am stuck in this infernal loop.  How can I just get my password reset and move on?

0 3 6007
3 Replies
Intuit Alumni
Jun 7, 2019 4:47:20 PM

Have you tried clearing your cache and cookies?

Intuit Alumni
Jun 7, 2019 4:47:22 PM

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318


Returning Member
Oct 16, 2019 12:27:14 AM

Tried to reset password by entering a new password. It then asks for my phone number and then it txts  me a 4 digit code.  I enter it and it sends me in a closed loop and asks to reset the password.  After a number of times I think I am locked out.