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New Member
posted Apr 16, 2020 3:33:12 PM

Replacement card

How Do I order a replacement with no login credentials? And everytime

I try over the phone it says my zipcode is wrong

0 5 814
5 Replies
Expert Alumni
Apr 16, 2020 4:37:03 PM

  • I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

 

  • I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

 

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.   

 

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

Returning Member
Apr 16, 2020 5:30:33 PM

Hello

 

I also am unable to log in and, when calling, unable to get past the automated system due to the last four numbers of the card required. The card I am calling to replace.

New Member
Apr 16, 2025 7:07:50 AM

How do I get a Tax Turbo Replacement Card 

Level 15
Apr 16, 2025 8:10:16 AM

@Shaquale Robinson  TurboTax stopped using those TurboTax Visas several years ago.   If your card expired, you should try to open an account with some other credit or debit card or open an actual bank account at a brick and mortar bank in your area.  TT now uses Credit Karma--not sure I would suggest that as ideal.   

Level 15
Apr 16, 2025 8:52:50 AM

@Shaquale Robinson  This is all I could find about the TurboTax Visa cards---and I am not sure if this is up to date---but maybe it will help.

 

No one in this user forum can access your Visa account or help with it. 

 

For help with your pre-paid Visa card: 

Call  (888) 285-4169

 

There is a “Help” link in the top corner of the web site for the card:

 

https://www.turboprepaidcard.intuit.com/