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New Member
posted Apr 16, 2018 7:54:00 AM

Refund

Hello, I mailed out my taxes 02/12/2018 but have not gotten a letter or my refund and it has been over two months. Should i be worried?. I have tried calling the customer service but all it give me is a automated system and hangs up. What should i do?

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8 Replies
Moderator
Apr 16, 2018 9:45:15 AM

Hi there!

Has your return been accepted? If so, you can check the status of your refund here: https://www.irs.gov/refunds.  

The IRS issues most refunds in less than 21 days, although some require additional time. You should only call if it has been:

  • 21 days or more since you e-filed
  • 6 weeks or more since you mailed your return, or when
  • "Where's My Refund" tells you to contact the IRS

Employee Tax Expert
Apr 16, 2018 10:16:44 AM

You can contact the IRS directly to inquire about the processing of your return. 800-829-1040.

New Member
Apr 16, 2018 1:14:57 PM

It’s hasnt been accepted yet at least not to my knowledge when I check on the app or the website it says it can’t provide any information

New Member
Apr 16, 2018 1:15:36 PM

I’ve tried that line multiple line and can not to speak to anyone just an automated system

Employee Tax Expert
Apr 16, 2018 1:17:42 PM

Call the IRS directly to check on the status of a mailed return. 800-829-1040.

New Member
Jun 18, 2019 2:16:58 PM

Needed to prove my identity but never got my refund

Level 15
Jun 18, 2019 2:50:17 PM

@godknows  Per the IRS, allow 6-9 weeks after ID verification to receive your refund.  If it's been longer than that, call the IRS at the number given above.

Returning Member
Jul 4, 2019 9:21:16 AM

my refund was accepted by indiana but i hav n received it,what do i need to so now?