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posted Apr 9, 2025 8:50:50 AM

Refund for programs that do not work on Chromebook.

I purchased 2 programs for TurboTax different years but did not realize that they do not work on Chromebook how do I get e refund or transfer to different computer?

0 2 494
2 Replies
Level 15
Apr 9, 2025 8:53:06 AM

See this TurboTax support FAQ for requesting a refund - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m9a3y0li

Level 15
Apr 9, 2025 8:53:55 AM

You can use those downloads if you have a full PC or Mac to use them on.   Desktop software does not work on a Chromebook or any other mobile device.  You need a computer that meets the system requirements.

 

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2

 

 

You can use online software with a Chromebook.

ONLINE 2024

https://turbotax.intuit.com/personal-taxes/online/