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New Member
posted Apr 22, 2025 1:47:42 PM

Purchasing a second state tax return

I live in one state, but have non-resident income in a second.  I entered all information, completed the non-resident state return, and tried to buy my home state return.  Prompted to enter address for payment, but never permitted to move from that screen to actual payment screen.  Tried to back up and file Federal and non-resident returns (e-file), but software said I could not do that until I purchased the home state service.  This is ridiculous!  I wanted to purchase this service, but the software would not permit this.  What is the trick?  

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1 Replies
Expert Alumni
Apr 22, 2025 1:49:10 PM

You can try these steps to resolve if you are using the online version:

  • Clearing your Cache and Cookies
  • Using a different browser
  • Opening an Incognito Window