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New Member
posted Feb 29, 2020 9:58:49 AM

Purchased wrong product

0 7 4958
7 Replies
Intuit Alumni
Mar 1, 2020 9:44:43 AM

If you purchased the wrong TurboTax download product, please see How do I request a refund for my TurboTax product? to request a refund.

If you purchased the wrong TurboTax Online Product, please reach out to Customer Support via the Contact Us link below:

https://support.turbotax.intuit.com/contact/

New Member
May 14, 2020 2:41:21 PM

I purchased the wrong product and would like a full refund of $135.38.

 

Thank You

Level 15
May 14, 2020 2:43:42 PM


@Gentry Pashano wrote:

I purchased the wrong product and would like a full refund of $135.38.

 

Thank You


READ

the answer directly above your post.

New Member
Nov 13, 2020 7:46:53 AM

I received a download for the Mac version even though I switched to my order to Windows. How do I get a download for Windows without being charged twice?

Level 15
Nov 13, 2020 7:57:48 AM

Contact customer support:

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

Returning Member
Nov 17, 2020 2:22:25 PM

When I went online to download my turbo tax I discovered the download was for MAC.  I need a windows product.  It is already paid for as of Nov. 5.  How do I get the windows version to download.

Level 15
Nov 17, 2020 2:26:48 PM


@Moxie65 wrote:

When I went online to download my turbo tax I discovered the download was for MAC.  I need a windows product.  It is already paid for as of Nov. 5.  How do I get the windows version to download.


Contact TurboTax support and speak with an agent who can push a Mac installation file to your download account at no charge - https://support.turbotax.intuit.com/contact/