You may need to update your software. Please check for updates within the program.
How do I update my TurboTax CD/Download software p ...
Here's an article to help you with a manual update.
Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)
I got this fixed by call a TT rep and he took he was able to do the purchase for me using my credit card number. I then had a similar problem with purchasing the state eFile. It turned out that all I had to do was quit TT, change my screen resolution to the default (100%), and then restart TT, and it worked. What a pain! This is something that Intuit needs to fix. (I found this fix on a different thread and lots of other folks had it too.)
I uploaded and installed the patch as instructed. When I try to purchase the MA state software the screen is frozen.
This is an old thread that may have outdated information. For further assistance, please reach out to us directly using the Help Article here.