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New Member
posted Dec 3, 2023 4:50:12 AM

Problems importing from Pershing/NetXInvestor

My Pershing portfolio consists of 2 accounts.  There is a single p/w for the portfolio and no p/w for the individual accts. TurboTax imports data (1099s and transactions) via NetXInvestor properly for one account but ignores the other. I can view and print tax docs for both accounts from the brokerage and NetXInvestor.  This occurred for both the 2021 and 2022 tax years.  Would appreciate suggestions. 

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5 Replies
Level 15
Dec 3, 2023 7:31:29 AM
Level 15
Dec 3, 2023 9:23:40 AM

You may have better luck contacting Pershing since they may know of a work-around.  note that some brokerages close off importing after a certain date. 

New Member
Feb 26, 2024 10:55:30 AM

Contacting Pershing/NetXInvestor is of no help.  They suggest contacting Turbotax.   

 

Is the issue that NetXinvestor has one ID/PW for the blanket account and Turbortax is expecting  a unique ID/PW combination for each account?   

Manually entering this information sucks.  That's the reason for the import in the first place.  I'm pretty sure Turbotax doesn't give a **bleep**.  

Expert Alumni
Feb 26, 2024 11:31:30 AM

If you are using TurboTax Online, try importing using a different browser.

 

See the following TurboTax Help articles for potential fixes:

Returning Member
Mar 11, 2024 10:00:44 AM

Agree. I contacted Cetera (Pershing/NetInvestor) they say to contact TurboTax.. Turbotax says it's a problem with Netxinvestor. Customer is caught in the middle. It would seem that they could work it out ....rather than pass the buck