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Level 2
posted Mar 23, 2025 11:25:27 AM

Problems downloading purchased software

Intuit  this is a problem!!!!

 

As the others listed here ... I've purchased the software (Amazon) and the link to download it will not work (www.InstallTurboTax.com  or https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/)

 

we get nothing ... 

 

I've cleared cache, cookies ... used other browsers, with VPN and without .  I'm not a tech noob, your website is simply not responding back .

 

We need HELP!!!!!!  

0 4 3312
4 Replies
Expert Alumni
Mar 23, 2025 11:26:58 AM

For installation and software issues you can contact the TurboTax Support Phone Number

Level 15
Mar 23, 2025 11:36:27 AM

Some other ideas.   Troubleshooting installing and running Turbo Tax on Windows
https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-on-windows/00/25718


You may need to update Windows. And turn off your Anti-Virus to download.


2024 System Requirements
https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements

 

New Member
Mar 23, 2025 1:03:31 PM

help help help

Level 2
Mar 27, 2025 11:27:12 AM

I had tried everything listed here .... but it was MS Defender that was having the issue with the turbotax webpage.  Disabled that, and everything worked fine.