☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Nov 14, 2019 10:03:00 AM

Problem with Turbotax software

I was working on a 2016 return in TurboTax and had nearly completed the Federal portion, and saved it.  When I went to reopen the return to continue, I saw a brief flash to say that TurboTax had encountered a problem and could not open the file.  There appeared to be a box to recover the lost work, but this did not seem to work.  Now I can only return to a blank return.  Is there any way of recovering the lost effort?

0 2 949
2 Replies
Level 15
Nov 14, 2019 10:07:30 AM

Are you using Windows or Mac?  Do you have the file ending in .tax2016 on your computer?  

Level 15
Nov 14, 2019 10:32:18 AM

Though you seem to be able to get in:

 

If you are using a Windows device...a few users have had partially installed Windows updates waiting for a reboot (two were issued this week)  and that was blocking the full operation of the tax software.  Try a full computer re-boot and then see what happens.

 

IF it's a MAC, then we might have to get one of the MAC people involved.