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Level 2
posted Apr 10, 2022 12:52:05 PM

Problem with importing from financial institution

Trying to import data (1099s) from our bank, but there’s a security pop-up window (“select all images with fire hydrants”) that is too large --- so there’s no way to see the bottom of the window & I'm unable to select the “next” button to proceed. This prevents access to the bank and the data import that we need.

Please help! (I’m using a Windows laptop and TurboTax Deluxe.)

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1 Replies
Expert Alumni
Apr 11, 2022 8:30:27 PM

This sounds like a security pop-up from the bank.

 

Try using the Search next to the Windows icon and type Zoom or Magnifier to change the screen setting (screenshot).

 

Here's more info on How to Import 1099 Forms