☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 5, 2019 4:16:36 PM

Problem with Credit Card Payment when security code starts with "0"

Notice of a problem, not a question: Your payment system will not accept credit cards when the security code starts with a zero. Instead the system produces an error message that the code cannot be a "null set."

0 2 2824
2 Replies
Level 15
Jun 5, 2019 4:16:37 PM

Interesting.  I'll ask someone to look into it.

New Member
Jun 5, 2019 4:16:39 PM

Hi @stackedarms,

We looked around and didn't find any issues with being able to process a cvv code that starts with Zero. The only thing we found was instances from Canadian purchases regarding codes that start with zero, but I don't think that applies to you.

If the payment has not processed successfully, give our customer support teams a call and they'll process the payment over the phone. Be sure to choose that you're using the desktop version and not the Online sign in option: https://ttlc.intuit.com/replies/5566005